FAQ
Frequently Asked Questions
1. Where are your jams and preserves made?
All of our products are handcrafted in small batches in Vancouver, BC, using locally sourced fruit and premium ingredients.
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2. Do you ship across Canada?
Yes! We currently ship across Canada using trusted carriers. Orders are processed within 1–2 business days, and delivery typically takes 2–7 business days, depending on location.
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3. Are your products gluten-free or vegan?
Please check the ingredients listed on each product page and its packaging before purchasing. Ingredients vary by product; contact us if you have a dietary question about a specific jar.
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4. How should I store my jam after opening?
Once opened, store your jam in the refrigerator and consume within 3–4 weeks for best quality. Unopened jars can be kept in a cool, dry place.
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5. Do you offer gift packaging?
Absolutely! You can add a note at checkout to request gift wrapping or select from our gift box options during seasonal promotions.
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6. Can I pick up my order locally?
Yes — we offer local pickup by appointment in Vancouver. Select the pickup option at checkout, and we’ll email you the details once your order is ready.
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7. What if my order arrives damaged?
If your jar is damaged in transit, please email us with a photo of the product and packaging within 7 days of receiving it. We’ll arrange a replacement or refund right away.
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8. Do you take wholesale or bulk orders?
Yes, we welcome wholesale inquiries for local shops, cafes, and gift retailers. Please contact us via the form on our Contact Page or for details.
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9. Are your products available in stores?
Yes, see our Our Retail Partners page for a list of stockists. You can also follow us on Instagram (@chefdonyas) for upcoming pop-ups.
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✨ *Still have a question? Reach out anytime — we’d love to hear from you!*